IT infrastructure is becoming critical to all kind of business and to their success. Therefore, Edarat Group is offering to its clients the Service Level Agreement (SLA) for all the “System Integration” solutions that we provide.
Each company faces the risk of business failure or productivity losses due to server crashes or un-foreseen event. The SLA transfers these risks from the clients’ business to Edarat Group, with a fixed cost solution that guarantees an outstanding level of performance, service, flexibility and reliability. Edarat Group’s IT Service Level Agreement (SLA) ensures the full availability of every function of the client’s systems at all time.
The Group will maintain each of the hardware, devices, software and storage in its approved configuration. The Service Level Agreement provides the client with online, telephone, e-mail and on-site support, in addition to other deliverables.
Service Level Agreements will enable real-time monitoring of clients’ IT infrastructure to ensure that their expectations are not only met but exceeded. This will allow the clients to keep their IT infrastructure strongly aligned with their business objectives and goals and empower them to deliver high level of service quality.
By appointing Edarat Group to handle the maintenance and support activities, clients will ensure access to professional engineers, management of hardware, operating systems and networks using advanced technology which minimizes the risk of an unexpected interruption, thus reducing the cost of ownership and increasing organizational performance and efficiency.
Edarat Group team is highly trained and specially equipped to answer a company’s unique challenge and guarantee that its IT Infrastructure is operating at peak performance. Our team members are capable of solving problems and avoiding difficulties in the shortest period possible.
Edarat Group has a dedicated call center that can be reached through our toll free number, email or web to provide SLA’s clients with immediate engineering support 24 hours, 7 days a week. The SLAs are classified in several service levels (Silver, Gold and Platinum). The service levels differ in response time, coverage hours, escalation time and number of preventive maintenance.